Responsible Gaming
Our Commitment
The Clubhouse Casino is committed to promoting responsible gaming and providing a safe, enjoyable environment for all players. We believe gambling should be an entertaining activity, not a financial necessity or a way to solve problems. This page outlines the tools and resources available to help you stay in control of your gambling.
Responsible Gaming Tools
We provide several tools to help you manage your gambling activity:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you can deposit within a given period. Limits can be adjusted at any time, with decreases taking effect immediately and increases requiring a 24-hour cooling-off period.
- Loss Limits: Restrict the amount you can lose over a specified timeframe, helping you manage your overall spending.
- Session Time Limits: Set reminders or automatic logouts after a specified period of play to help you track time spent on the platform.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account. During self-exclusion, you will not be able to log in, deposit, or play.
- Reality Checks: Receive periodic notifications showing how long you have been playing and your net win or loss for the session.
Recognizing Problem Gambling
It is important to recognize the signs of problem gambling. If you or someone you know exhibits any of the following behaviors, consider seeking help:
- Gambling with money needed for essential expenses.
- Chasing losses or increasing bets to recover previous losses.
- Lying about gambling activity or hiding it from family.
- Feeling anxious, irritable, or depressed when not gambling.
- Neglecting work, relationships, or personal responsibilities due to gambling.
- Borrowing money or selling possessions to fund gambling.
Support Resources
If you need help with gambling-related issues, the following organizations provide free, confidential support:
| Organization | Contact |
|---|---|
| BeGambleAware | 1800 858 858 | begambleaware.org.au |
| Gambling Therapy | gamblingtherapy.org |
| GamCare | gamcare.org.uk |
| Gamblers Anonymous | ga.org |
Underage Gambling
The Clubhouse Casino strictly prohibits gambling by anyone under the age of 18. We conduct age verification checks during registration and reserve the right to request identification documents at any time. Parents can use filtering software such as NetNanny or CyberPatrol to block access to gambling sites on shared devices.
How to Set Limits
To set any of the responsible gaming limits mentioned above, log in to your account, navigate to the Responsible Gaming section in your account settings, and select the tools you wish to activate. If you need assistance, our 24/7 live chat support team can help you configure your preferences.
Self-Exclusion Process
If you wish to self-exclude, contact our support team via live chat or email. Self-exclusion periods range from 6 months to permanent. Once activated, the exclusion cannot be reversed until the selected period has elapsed. During self-exclusion, you will also be removed from all marketing communications.
Remember
Gambling should always be fun. If it stops being fun, it is time to take a break. The tools and resources on this page are here to help you stay in control. Do not hesitate to use them or to reach out for support.
