Privacy Policy
Introduction
The Clubhouse Casino, operated by Dama N.V., is committed to protecting the privacy and personal data of all users who visit our website and use our services. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with applicable data protection laws and our Curacao Gaming Control Board license requirements (OGL/2023/174/0082).
Information We Collect
We collect several types of information when you interact with our platform:
- Personal Information: Name, email address, phone number, date of birth, and residential address when you create an account.
- Account Information: Username, password (encrypted), and account preferences.
- Transaction Data: Deposit and withdrawal records, payment method details, and transaction history.
- Technical Data: IP address, browser type, device information, and usage statistics.
- Cookie Data: Session cookies, preference cookies, and analytics cookies.
How We Use Your Information
Your information is used for the following purposes:
- Account creation, verification, and management.
- Processing deposits and withdrawals securely.
- Preventing fraud, money laundering, and underage gambling.
- Providing customer support and responding to inquiries.
- Sending promotional materials and bonus offers (with your consent).
- Complying with legal and regulatory obligations.
Data Sharing
We do not sell your personal data. We may share your information with:
- Payment processors to facilitate transactions.
- Game providers to deliver gaming content.
- Regulatory authorities when legally required.
- Identity verification services for KYC compliance.
Data Security
We employ industry-standard SSL encryption to protect your data during transmission. All sensitive information is stored on secure servers with restricted access. We conduct regular security audits to maintain the integrity of our systems.
Your Rights
You have the right to access, correct, or delete your personal data. You may also request a copy of your data or restrict certain processing activities. To exercise these rights, contact our support team via 24/7 live chat or email.
Cookies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings at any time.
Contact Us
If you have questions about this Privacy Policy, please contact us through our 24/7 live chat or email support. We are committed to resolving any privacy concerns promptly and transparently.
